Common Questions

What are my authentication options?
  • Mobile Notification Push: Microsoft Authenticator App and mobile device required. You will be asked to enter the two-digit number displayed on the website into your mobile device. Your device must have wifi or cellular connectivity.
  • Mobile Verification Code: Microsoft Authenticator App and mobile device required. You will be asked to enter a six-digit “one-time password code” from your Microsoft Authenticator App into the website.No cellular or wifi connectivity is required! Works on an airplane, for example.
  • Phone Call Verification: Microsoft will place a voice call to a registered phone number. You will acknowledge the call on the phone keypad.
  • Physical USB Security Key: Enables authentication without a mobile device or phone, as long as that computer has a compatible USB port and supported web browser. Great for classroom or airplane use without a phone.
  • You can configure and manage devices and options at https://aka.ms/mfasetup. If possible, you should have more than one device or phone number registered.
How do I enroll, add, or remove mobile devices, phone numbers, or security keys?
How do I change or update my authentication method?

You can make changes to your authentication settings and devices by visiting Microsoft's Security Verification page. 

What if I don't want to use my personal device or do not own a smartphone?

You can opt to purchase and use a USB security key. We recommend still setting up a phone number as an alternate method in case you forget or lose the security key. 

What if I forget my mobile device or security key at home?

Use one of your alternate methods of verification (e.g. phone call). If you have no alternates available, Contact the Service Desk

What are USB security keys and how can I get one?
  • USB security keys enable MFA on compatible browsers without a phone present. For example, on an airplane or in a classroom without your phone, etc.
  • Yubico brand USB security keys available for purchase through Amazon.
  • See the USB Security Key information page
I got a new phone. What should I do?

If you kept the same phone number, and have added the number as an alternative form of authentication:

  • Select the option: “I can’t use the app right now” to sign into your account, then add a new authentication option.
  • If you got a new phone number, Contact the Service Desk
I have lost or misplaced my phone or security key and have no other options. What should I do?

If you recently replaced or lost your singular authentication method please contact the service desk.  You will need to include your student id, and a method to contact you.  After we verify your identity, we can reset your MFA information.

How does switching to Microsoft MFA make life easier?
  • It will help safeguard your Davis Technical College data and accounts
  • It better protects you against social-hacking efforts like MFA push fatigue
  • You will have increased protection against identity theft
  • It additionally increases the security for your personal information
I only have my phone, can I set up MFA?

It is recommended that you use 2 devices where possible to set up your Microsoft Authenticator. This is due to it being a far more straightforward method. If however, you don't have access to a computer and only have your Authenticator App, follow the KB article for Setting Up Microsoft MFA on a Phone.