College Core Services Policy and Procedure - Administrative Policy and Procedures

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  1. Purpose
    1. The Davis Technical College (College) annual calendar identifies certain non-student days each year. These include staff and faculty development days, student recruitment activities, and employee meetings. The College will provide reasonable advance notice to the public when core services will not be available during these times.
  2. Policy
    1. The College shall provide core services and meet customer expectations on non-teaching days unless the public has been notified in advance that services will be unavailable. Hours of operation on non-student days may be adjusted but will typically follow the standard Friday operating schedule. The following areas represent core services which will be provided each day, other than when the College is closed for weekends, scheduled holidays, mandatory training days, or in the event of an emergency situation:
      1. Student Services – The department will be open and provide enrollment, testing, guidance and scheduling, financial aid, and cashiering services.
      2. Bookstore Services - Bookstore will be open and provide customer services, including cashiering
        and sales returns.
      3. Facilities/Custodial/Security – The Main building will be open to the public and other buildings may have limited points of entry to provide access while ensuring security. There is to be sufficient staff to meet safety and facility requirements.
      4. IT/Business Office - Computer technical support functions will be available.
      5. Human Resources/Payroll – One or more Human Resources representative(s) shall be available to assist employees and applicants.
      6. Instruction Division – One or more Instruction Division representative(s) shall be available to assist other College personnel with customer inquiries
  3. Procedures
    1. Minimum Coverage – In order to fulfill the expectations and needs of our customers, a minimum number of core personnel will be required to assure consistent customer service on each day the institution is open, whenever practicable, part-time hourly employees may be assigned to fulfill these responsibilities and to allow maximum participation in events to salaried and full-time staff. A rotation of hourly employees to cover these services is acceptable.
Policy migration in progress

Davis Tech is in the process of migrating our policies from PDF to HTML format to conform to Title II (ADA) requirements. During this transition period, the latest approved version of the policy is available (below) in pdf format, but may contain ADA Compliance errors.

Printable PDF

Effective Date: 05 January 2026

  • Approvals and Notes
  • President’s Council Approval: 05 January 2026
  • President’s Council Approval: 17 November 2008
  • Employee Input Team Approval: 8 October 2008